1. Returns :
Due to the nature of our products (herbal ingestibles), we cannot accept returns on opened or used bottles for safety and hygiene reasons.

To be eligible for a return, your item must be unopened, sealed, and in the same condition that you received it.

You have 14 days from the date of delivery to initiate a return.

2. Refunds :
Once we receive and inspect your unopened item, we will send you an email notification.

Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Partial Refunds: In certain situations (such as items returned more than 14 days after delivery), only partial refunds may be granted at our discretion.

3. Damaged or Defective Items :
We take great care in bottling our nectar, but if your order arrives damaged (e.g., broken glass or a broken seal), we’ll make it right immediately.

Please email us at [ info@genznectar.com ] within 48 hours of delivery with a photo of the damaged product and your order number.

We will ship out a replacement to you at no extra cost.

4. Shipping Costs :
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

5. Non-Returnable Items :
Gift cards

Promotional/Sale items (only regular priced items may be refunded)

Opened bottles or broken safety seals